Refund and Return Policy

Last Updated: March 2026

At ParadisoTrips, our priority is customer satisfaction. We aim to provide a smooth and enjoyable travel booking experience.

1. Customer Satisfaction First

If for any reason you are not satisfied with your booking or experience, we encourage you to contact our support team directly.

Our goal is to resolve issues quickly and fairly.

2. Refund Requests

Refund eligibility may depend on the specific travel service booked and the policies of the travel provider involved (hotel, tour operator, transportation company, etc.).

Refund requests may be considered in cases such as:

• Booking errors

• Service not delivered as described

• Cancellation within the allowed provider timeframe

3. Resolution Process

Before initiating any payment dispute or chargeback, customers are encouraged to contact us so we can review the situation.

In many cases we are able to:

• Offer refunds

• Provide travel credits

• Rebook services

• Offer alternative solutions

4. Chargeback Policy

We strongly encourage customers to contact us first before opening a chargeback with their bank or card issuer.

In many cases we are able to resolve the issue directly and issue refunds when appropriate.

Our goal is to maintain a fair and transparent process for all customers.

5. Processing Time

Approved refunds are typically processed within:

3–10 business days

depending on the payment provider and bank processing times.

6) Contact

For refund requests or questions, please contact:

Email: 
paradisotrips@outlook.com

Phone: +1 315 883-1943